Carepassage is the travel program for clinics and treatment centers that patients travel to reach. Send a patient a link and they pick a hotel near your site, book it themselves, and pay with their own card. Five emails in your name carry them from booking through the trip home, and every stay lands on the record. It costs your program nothing.
Almost every program patients travel to keeps a lodging list by hand: properties spread across unrelated corporate code systems, each with its own rules, each going quietly out of date. Patients take the list, book somewhere on a consumer site, and nothing about the booking ever comes back to the clinic.
Patient books: your coordinator fills a short form when the visit is scheduled, and the patient gets a secure link branded to your program. No account and no public sign-up. They pick a hotel near the site they are visiting and pay with their own card, so your team never touches a card and never holds money.
Coordinator books: some patients should not be asked to arrange anything, and some programs would rather handle it centrally. The same account books the room directly from the same hotel list. Both paths produce the same record and the same five emails.
Fertility and IVF, food allergy and oral immunotherapy, orthopedic and spine, transplant, cancer and infusion, proton therapy, pediatric programs and specialty vision. The specialty varies; the travel shape repeats. Patients come in from out of area, your own protocol sets how often, stays run about one to fourteen nights, and travel is out of pocket even when the treatment is covered.
Carepassage also serves the payer side of the same problem: third-party administrators, care navigation and care management companies, Centers of Excellence programs, PEOs and self-insured employers.
We sign your Business Associate Agreement before any patient data flows, encrypt sensitive data at rest, log authenticated PHI access, store no diagnosis or clinical narrative, and share only minimum-necessary information with the hotel.
The hotel industry pays a commission on every booking, the same one a consumer site collects today. That funds the platform your team uses instead. No subscription, no per-seat fee, no setup cost, and no card on file for the platform.
Browse hotels near medical facilities across the US →
Nothing. No subscription, no per-seat fee, no setup cost, and no card on file for the platform. The hotel industry pays a commission on every booking, the same one a consumer site like Priceline collects today, and that funds the platform your team uses instead.
Either. For most clinics and treatment programs the patient books their own room from a secure link your coordinator sends, and pays with their own card. Your team can also book entirely on a patient’s behalf from the same account. Both paths produce the same record and the same emails.
No. There is no public sign-up and no way to reach rates from the open web. The only booking path is the link your program issues, scoped to a specific visit.
From you. The booking page and all five emails are branded as your organization and sent from your identity. Carepassage appears once, in the footer, because replies reach our travel desk and somebody has to answer them.
A record. Which patients travelled, to which of your sites, for how many nights, at which properties, at what spend, and what they thought of the stay. A booking made on a consumer travel site returns none of that to you.
Typically within 24 hours of signing the BAA. Your account is provisioned rather than built: nothing to install, no integration to schedule, and no data to migrate.